Shipping policy

We strive to deliver your orders as quickly and transparently as possible. We currently ship exclusively to addresses within the United States.

Where We Ship From

All orders are packed and shipped from our fulfillment location in Spokane, Washington, United States.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and order total.

Expedited Shipping: If you need your items sooner, you may select expedited shipping at checkout at your own expense.

Order Processing (Handling Time)

Order Cutoff: Orders placed before 12:00 PM Pacific Time (PT) on business days (Monday–Friday, excluding federal holidays) begin processing the same day. Orders placed after 12:00 PM PT, or on weekends and holidays, begin processing on the next business day.

Processing Time: Once processing begins, orders are prepared for shipment within 1–3 business days.

Tracking Notification: You will receive an automated email with tracking information as soon as your shipping label is created.

Shipping Carriers

We ship via USPS Ground Advantage, FedEx, or UPS, depending on the size of the order and the final destination.

Order Cancellations

Orders can be canceled prior to entering the shipping process by contacting us immediately at hello@revelryhomegoods.com or (509) 850-0706. Because we fulfill orders quickly, cancellations cannot be guaranteed. If your order ships before we can halt it, you may initiate a return in accordance with our Returns & Exchanges Policy.

Lost in Transit or Tracking Not Updating

If your order has not arrived and your tracking number has not updated—or tracking shows no progress for an extended period—please follow these steps:

1. Check your shipping confirmation email for the tracking link and confirm the shipping address on your order is correct.
2. Allow the full estimated transit time shown at checkout to pass, plus up to 2 additional business days for carrier delays.
3. Contact us if tracking has not updated within 7 business days of your shipment confirmation, or if your order has not arrived within 14 business days of the ship date.

When contacting us, please include your order number, tracking number (if available), and shipping address.

Email: hello@revelryhomegoods.com
Phone: (509) 850-0706

We monitor shipments when we can and may reach out to carriers proactively if we notice an issue, but we may not always identify a problem before you do. We will work with you and the carrier to locate your package or determine the appropriate next steps.

Delivered but Missing Packages

Once a carrier marks a package as "Delivered," it is considered received. If your tracking status shows "Delivered" but you cannot locate your package:

(1) Wait 48 Hours: Carriers occasionally scan packages early while still in transit.

(2) Check Your Surroundings: Verify with neighbors, side porches, or building management.

(3) Contact the Carrier: After 48 hours, please file a missing package claim directly with USPS, FedEx, or UPS.

We do not offer automatic refunds for packages confirmed as delivered by the carrier, but we are happy to provide any documentation needed to support your claim.

Contact & Return Information

All returns must be authorized and sent to our primary business location:

Email: hello@revelryhomegoods.com
Phone: (509) 850-0706
Return Address:
Revelry
214 West 18th Avenue
Spokane, WA 99203

Revelry is owned and operated by Maison de Joie LLC.